Question 1

What is an eSIM and how does it work?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM card embedded directly into your smartphone or device. Unlike traditional physical SIM cards, an eSIM allows you to activate a cellular plan without needing a physical card. You simply scan a QR code provided by your carrier, and the eSIM profile is downloaded to your device. This enables instant activation and the ability to switch between carriers or plans digitally.

Question 2

Which devices support eSIM technology?

Accepted Answer

Most modern smartphones support eSIM technology, including: iPhone XS and later models (iPhone XS, XR, 11, 12, 13, 14, 15, and 16 series), Samsung Galaxy S20 and later, Google Pixel 3 and later, and many other Android devices. iPads with cellular support from 2018 onwards also support eSIM. To check if your device supports eSIM, go to Settings > Cellular/Mobile Data and look for an option to add a cellular plan or eSIM.

Question 3

How many countries does My eSIM Global support?

Accepted Answer

My eSIM Global provides coverage in over 200 countries and regions worldwide. This includes popular destinations across Europe, Asia, North America, South America, Africa, and Oceania. Our eSIM plans work in countries like USA, UK, France, Germany, Italy, Spain, Japan, Thailand, Australia, Canada, Mexico, and many more. We offer both single-country plans and regional plans that cover multiple countries in one package.

Question 4

Can I use eSIM while traveling internationally?

Accepted Answer

Yes, eSIM is ideal for international travel. When you travel abroad, you can purchase an eSIM data plan for your destination country before or during your trip. The eSIM activates when you arrive, providing instant mobile data access without the need to find local SIM card vendors. You can keep your home phone number active on your physical SIM while using the eSIM for affordable data. This eliminates expensive international roaming charges.

Question 5

How much does an eSIM cost?

Accepted Answer

eSIM prices vary based on the destination, data amount, and validity period. Typical prices range from $5 to $50. For example, a 1GB plan for Europe might cost $5-10 for 7 days, while a 10GB plan for the same region could cost $30-40 for 30 days. We offer plans starting from 1GB up to 20GB or more. There are no hidden fees, contracts, or recurring charges - you only pay for what you need.

Question 6

What data plans do you offer?

Accepted Answer

We offer flexible data plans to suit different travel needs: Small plans (1-3GB) perfect for short trips or light usage, Medium plans (5-10GB) ideal for regular browsing and maps, and Large plans (15-20GB+) for heavy users or longer trips. Plans are available with validity periods ranging from 7 days to 30 days. We also offer regional plans that work across multiple countries, such as Europe-wide or Asia-Pacific regional plans.

Question 7

How do I install an eSIM?

Accepted Answer

Installing an eSIM is simple and takes less than 5 minutes: Step 1 - Purchase your eSIM plan on our website. Step 2 - You will receive a QR code via email immediately after purchase. Step 3 - On your iPhone, go to Settings > Cellular > Add Cellular Plan, or on Android go to Settings > Network > SIM cards > Add eSIM. Step 4 - Scan the QR code with your device camera. Step 5 - Follow the on-screen prompts to complete installation. Your eSIM will be ready to use instantly or when you arrive at your destination.

Question 8

When should I activate my eSIM?

Accepted Answer

You can install the eSIM profile on your device anytime after purchase, even before your trip. However, the data plan typically activates and the validity period begins when you first connect to a mobile network in your destination country. We recommend installing the eSIM before you travel (while you still have WiFi) so it is ready to use immediately upon arrival. Some plans activate automatically when you turn on data roaming in the destination country.

Question 9

Can I use eSIM and physical SIM at the same time?

Accepted Answer

Yes, most modern smartphones support dual SIM functionality, allowing you to use an eSIM and a physical SIM card simultaneously. This means you can keep your home number active on your physical SIM for calls and texts, while using the eSIM for affordable data in your travel destination. You can choose which SIM to use for cellular data, calls, and messages in your phone settings. This is particularly useful for travelers who want to stay reachable on their home number while avoiding expensive roaming charges.

Question 10

What should I do if my eSIM is not working?

Accepted Answer

If your eSIM is not connecting, try these troubleshooting steps: 1) Ensure your device is eSIM compatible and not carrier-locked. 2) Check that you have enabled the eSIM line in Settings > Cellular/Mobile Data. 3) Turn on Data Roaming for the eSIM line. 4) Restart your device. 5) Manually select a network operator in Settings > Carrier/Network Selection. 6) Verify that your plan is still valid and has remaining data. If issues persist, contact our 24/7 support team with your order number for assistance.

Question 11

eSIM vs physical SIM card - what is the difference?

Accepted Answer

The main differences between eSIM and physical SIM: eSIM is digital and embedded in your device, while physical SIM is a removable card. eSIM can be activated instantly via QR code download, whereas physical SIM requires obtaining and inserting a physical card. eSIM allows multiple profiles on one device and instant switching between carriers. eSIM cannot be lost or damaged like physical cards. eSIM is more convenient for travelers as it eliminates the need to find SIM vendors abroad. However, eSIM requires an eSIM-compatible device, while physical SIM works with any unlocked phone.

Question 12

Is eSIM better than international roaming?

Accepted Answer

Yes, eSIM is typically much more affordable and convenient than traditional international roaming. International roaming charges from your home carrier can cost $10-15 per day or more, quickly adding up to hundreds of dollars on a week-long trip. eSIM plans from My eSIM Global cost a fraction of that - often $20-40 for an entire month of data. Additionally, eSIM provides faster speeds as you connect directly to local networks, and you have full control over your data usage and costs with no surprise bills.

Question 13

Is eSIM secure and safe to use?

Accepted Answer

Yes, eSIM technology is highly secure. eSIMs use the same security standards as physical SIM cards, with encrypted authentication and secure provisioning protocols. Because the eSIM is embedded in your device, it cannot be physically removed or stolen like a physical SIM. All eSIM downloads and activations are encrypted and require authentication. Your personal data and mobile communications are protected with industry-standard security measures.

Question 14

Can I top up or recharge my eSIM?

Accepted Answer

Yes, many of our eSIM plans support top-up functionality. If you run out of data before your plan expires, you can purchase additional data through our website or app. Simply log into your account, select your active eSIM, and choose a top-up package. The additional data will be added to your existing plan immediately. Alternatively, you can purchase a new eSIM plan if your current plan has expired.

Question 15

How do I check my eSIM data balance?

Accepted Answer

You can check your remaining data balance in several ways: 1) Log into your account on our website and view your active eSIMs. 2) Use our mobile app to monitor real-time data usage. 3) Check your device settings - on iPhone go to Settings > Cellular > select your eSIM line to see data usage. We also send email notifications when you have used 80% and 100% of your data allowance.

Frequently Asked Questions About eSIM

eSIM Basics

What is an eSIM and how does it work?

Which devices support eSIM technology?

Travel & Coverage

How many countries does My eSIM Global support?

Can I use eSIM while traveling internationally?

Pricing & Plans

How much does an eSIM cost?

What data plans do you offer?

Installation & Setup

How do I install an eSIM?

When should I activate my eSIM?

Technical Support

Can I use eSIM and physical SIM at the same time?

What should I do if my eSIM is not working?

Comparison

eSIM vs physical SIM card - what is the difference?

Is eSIM better than international roaming?

Security & Privacy

Is eSIM secure and safe to use?

Usage & Top-up

Can I top up or recharge my eSIM?

How do I check my eSIM data balance?

Still Have Questions?