Refund Policy
Your satisfaction is our priority
14-Day Money-Back Guarantee
We offer a full refund for unused and unactivated eSIMs within 14 days of purchase. Your satisfaction is important to us.
Eligible for Refund
- • eSIM has not been activated
- • QR code has not been scanned
- • Purchase made within the last 14 days
- • Original payment method is still valid
Not Eligible for Refund
- • eSIM has been activated or installed
- • More than 14 days have passed since purchase
- • Partial data usage (even if minimal)
- • Promotional or discounted purchases (unless stated otherwise)
How to Request a Refund
1. Contact our support team through live chat or email
2. Provide your order number and reason for refund
3. Our team will verify eligibility within 24 hours
4. If approved, refund will be processed within 5-7 business days
Processing Time
Refunds are processed back to the original payment method:
- • Credit/Debit Cards: 5-10 business days
- • PayPal: 3-5 business days
- • Bank Transfer: 7-14 business days
Need Help?
Our support team is available 24/7 to assist with refund requests